The 94% System Problems 15oz Mug
Let us turn to the second chapter of The New Economics, The Heavy Losses, where we read:
"In my experience, most troubles and most possibilities for improvement add up to proportions something like this:
- 94% belong to the system (the responsibility of management)
- 6% are attributable to special causes"
That's the ratio that rocked the management world when it first landed with a thump decades ago in Dr. Deming's capstone book: the majority of problems and possibilities for improvement belong to the system not the people who work within it.
Do you know anyone who needs to learn this lesson? Of course you do, and we understand. Maybe this mug could be the start of a beautiful relationship!
Capable of holding 15oz of strong-brew coffee, with distinctive matching handle and interior colors and bold 94% graphic, it announces to your colleagues and direct-reports that you understand this ratio intimately.
You're not here to play The Blame Game. You're here to chew bubble gum and work on system problems, and you're all out of bubble gum...
More details
- Ceramic
- 11 oz mug dimensions: 3.79″ (9.6 cm) in height, 3.27″ (8.3 cm) in diameter
- 15 oz mug dimensions: 4.69″ (11.9cm) in height, 3.35″ (8.5 cm) in diameter
- Dishwasher and microwave safe
EU GPSR Product Information:
- Manufacturer contact information
- Name: The Digestible Deming Shop
- Email: chris-sjo-shop@support.fourthwall.com
- Postal address: PO Box 5696 Santa Monica, CA 90405
- Additional information: This product is made for adults. Don't heat liquids or food directly in the mug—it can damage the coating. Meets the lead 2 year warranty in EEA and UK
Size & Fit
11 oz
- Height: 3.79″ (9.6 cm)
- Diameter: 3.27″ (8.3 cm)
15 oz
- Height: 4.69″ (11.9cm)
- Diameter: 3.35″ (8.5cm)
Quality Guarantee & Returns
- Quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it.
- Because the products are made to order, we do not accept general returns or sizing-related returns.
